InJobDESK - Today’s job recruitment is very competitive, that is why you need to work wisely and it is not a hard thing to do. InJobDESK.net will give you opportunity to do it so you would be able to make the right decision in better strategy to get quick and better result. That way you will get better prospect and safer live in the future. ICF is one of the companies that you can trust to give you and your family suitable and better live in the future. Joining this company will make you able to reach your goal easier and make your dream come true.
To make the company vision and mission comes true; ICF is open for new position as IT Support Specialist – ICF International New Delhi in start from March 2018. Everyone who’s interested in filling this vacant, please participate in this IT Support Specialist – ICF International New Delhi March 2018 recruitment in . It is advised for all participants to prepare all necessary requirements for this job recruitment procedure, as the process will need you to give suitable specification that the company wants for this position. If you feel that you are the one that can fill the specification, you can try to read further information on IT Support Specialist – ICF International New Delhi March 2018 in below.
ICF Recruitment - March 2018
IT Support Specialist – ICF International New Delhi ()
IT Support Specialist – ICF International New Delhi, India Description ICF International (NASDAQ:ICFI) partners with government and commercial clients to deliver professional services and technology solutions in the energy, environment, and transportation; health, education, and social programs; and homeland security and defense markets. The firm combines passion for its work with industry expertise and innovative analytics to produce compelling results throughout the entire program life cycle, from research and analysis through implementation and improvement. Since 1969, ICF has been serving government at all levels, major corporations, and multilateral institutions. More than 4500 employees serve these clients worldwide. ICF's Web site is https://www.icf.com. The ICF New Delhi office provides economic, technical and management consulting services in energy and carbon market analysis, climate policy, energy efficiency, carbon management, aviation strategy climate change impacts and adaptation and early education services. Our thorough understanding of our clients' needs enables us to help governments and private sector companies, donor agencies throughout the Asian, South East Asian and Pacific markets to improve their sustainability. We work frequently with colleagues from other ICF offices, particularly those in the USA, London, China and Brazil. What’s more, we are truly international in reach, with our group head office in London, and offices across Europe and Asia, as well as ICF International having more than 50 offices worldwide. As a team player, you will be quick to learn, flexible and adaptable. In addition to having excellent oral and written communication skills, you will possess self-confidence and the discipline to manage your own time and deadlines. For this post in return, we will provide you with the support and training to enable your personal development. We will provide an environment where your intellectual and practical abilities are enhanced in a positive and challenging way. ICF offers an award winning talent development program, and fosters a highly skilled, energized and empowered workforce. Main Tasks As part of our IT team, you will provide IT support to all ICF offices and homeworkers around the world. You will be responsible for diagnosing and resolving problems with hardware, software and audio-visual equipment. You will supply technical guidance and direction to non-technical staff, and identify and analyse process changes, often in coordination with ICF IT professionals globally. The successful candidate will demonstrate a genuine aptitude for Microsoft solutions and surrounding technologies. Knowledge/experience of Cisco network systems would be helpful. You should be able to make sound and defensible decisions on a variety of technical issues in ambiguous or high-pressure situations. Basic Requirements The successful candidate will have: Basic skills: 1. 3 years of experience working within a Service Desk or Help Desk 2. First point of contact for calls to the IT Service Desk, ensuring tickets are logged with all relevant information 3. Experience handling tickets and assigning priorities 4. Knowledge of ITIL 5. Microsoft Office troubleshooting (Windows and macOS) 6. Active Directory User Management 7. Microsoft Exchange User Management 8. Dell / HP hardware troubleshooting/repair 9. Lync/Skype Unified Comms experience 10. Basic understanding of mac operating systems
Preferable skills/experience: A high standard of written and spoken English Apple, JAMF Certifications (recent O/S certifications preferable) Microsoft certifications (recent O/S certifications preferable) Extensive experience in applications used by our consulting staff including Microsoft Office and Skype for Business (both macOS and Windows variants) Aptitude for testing and configuring new applications and processes Microsoft System Center Service Manager or Configuration Manager Basic knowledge of networking configuration and terminology Bachelor’s degree in computer science or a related technical field is preferable Personal Qualities Excellent time management skills and the ability to balance multiple assignments and deadlines in a fast-paced environment.
Excellent problem solving skills, including the ability to elicit valuable information on technical problems from non-technical users to resolve their problems.
Strong attention to detail.
The ability to work with all levels of internal staff, as well as outside clients and vendors.
Enthusiasm, a passion for team working and a ‘can do’ attitude.
Keen to learn new technologies and techniques.
Self-motivated with a high level of commitment and initiative.
Flexible approach to the type/content of workload and hours of work. Qualifications Primary Location
: IN-DL-New Delhi
As one of the leading company in , ICF opens a variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. ICF also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company program.
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